Garret Weeks: I manned incoming customer service phone lines since I got out of college in a variety of industries. From the inside of large service departments, I understand what is it like to be held responsible for keeping your customers happy. Phones ringing off the hook, dealing with multiple callbacks, documenting everything and trying to follow the rules. When Nathan told me what he was working on, I realized that as a CSR (customer service rep) I would have loved an application like iViP that could get me off the phone, and let me text message my external contacts instead! Nathan invited me on-board and let me design into the Messenger all the features and behaviors that I know you who are responsible for customer service will love. Being an insider that knows what CSRs have to deal with, I am confident that the iViP Messenger will solve the practical communication issues you, the customer service worker, face everyday.