Accessible
Anytime
Anywhere
Any Browser
You already know how fun and convenient it is to connect with your friends via text. By signing up for iViP's Instant Messaging service, your customers will be able to text in their orders, inquires and schedule appointments through your company's text messaging number. iViP's Instant Messenger will give your service and sales team members the ability to reach their external contacts with text messages, just like good friends having a chat over their mobile phones. By converting your inbound phone calls to texts, you will save time, streamline internal workflows, eliminate phone-tag, by-pass spam clogged e-mail, and team members will be able to see the entire conversation history unfold in real time. iViP texting makes interacting with your customers fun again!
The Average U.S. mobile teen now sends or receives an average of 3,853 text messages per month.
~ Experian March 2013
Every Contact Deserves a Response
Texting etiquette assumes that each party will respond quickly. Yes, you may want to reach your customers with your text message at anytime, but your customers will also expect they can reach you at anytime too. This is where text messaging in business applications often fails. Everything about iViP's Instant Messenger is designed to assure a real live human being - even if it is the last person in the building - will have a chance to respond to a customer's inbound text. Receiving texts from a customer is an honor and should not be lost in an inbox or worse, answered by a machine!
Message Management Made Simple
More than just a simple send-receive chatbox, iViP's Instant Messenger has intelligent and customizable routing built in. This allows up to 30 users on a team to share all contacts in their Phonebook. To take advantage of this feature, we want to introduce the new role of a TextMaster. The TextMaster receives all unassigned inbound texts and can forward them to the appropriate personnel. Each user can set their Automator preferences to take advantage of these team sharing options or they can be turned off altogether.
"Accountability is the Key to Exemplary Customer Service"
~ Accountability: Freedom & Responsibility without Control by Rob Lebow & Randy Spitzer, 2002
Any Computer, Any Browser... Up in Seconds
The iViP Instant Messenger was built from the ground up as a Web 2.0 application using the latest & most advanced internet technologies available. We adhere to the 5 A's for Rich Internet Applications: Accessible to Authorized Users from Anywhere at Anytime on Any Browser. There are no CD's or installation files because iViP's Instant Messenger is web or “Cloud” based. All your team’s work is stored online and the internet access uses very little bandwidth (<7 Kb/s). Built for the secretary. Built for small to medium sized service teams. Built for the future. Log-in and Go!
