Why iViP?
10 Ways You Will Save Time
From our experience, you will be able to respond to your customer requests in 1/3 the time that a phone conversation would take.
Phone Calls
1- Text messages get to the point in 160 characters or less
2- There is automatic Caller ID
3- See the entire conversation history
4- No after-the-call documentation necessary
5- Quickly prioritize multiple requests
6- Process requests in batches
7- Auto-complete fills in names so you’ll never have to look up or dial a phone # again
8- Merge those names into an outbound text, so you write once, yet send to many
9- With Quick Texts, you write once, save it, and use it again
10- Schedule Send lets you write messages now & send them tomorrow
If you convert just 30% of your inbound Phone Calls to Text Messages, you could save...
96 minutes per
Account Rep per day!
Phone Calls
Texting is superior to making phone calls because it permits each person to respond at their earliest convenience. In order to conduct business over the phone, one party must interrupt and demand the immediate attention of the other party. As the workforce becomes increasingly mobile, the chances that both parties are available for a phone call at the same time has become increasingly rare.
The iViP Instant Messenger solves this 'in real time' requirement byblurring the time over which a business transaction can take place. If you have mobile customers, texting quickly becomes the communication tool of choice by offering instant reachablility, while not requiring immediate availability.
Personal
Texting is superior to making phone calls because it permits each Texting will be a satisfying experience for your customers when there is a real, live person chatting over the wireless airwaves with them. Texting as it is currently being used in business applications is mostly limited to mobile marketing, where the human element has been replaced by an automated, impersonal robot. One reason businesses prefer to use automation to respond to inbound texts is because it can be difficult to always have someone available 'at their desk' to send out personal replies.
Recognizing this, iViP's Instant Messenger has been designed from the ground up to maintain that critical one-to-one connection between someone inside your business and your customer. Every effort was made to give a live human being the chance to respond to an inbound request before an automated reply will answer. Service reps have seamless chat-like conversations with their assigned customers or they can share the conversation with other designated members of the team. This creates value, meets the customer's expectation that they are reaching a live person, and encourages repeat contact with your business.